Customer Service: Benefits & Guarantees

Shopping at Shoebuy.ca is risk-free. Shoebuy.ca guarantees your satisfaction by offering the following benefits on every purchase:

100% Price Guarantee

If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and Shoebuy CA's price. We'll even refund the difference if we lower the price at Shoebuy.ca!

Rules:

  • The item must be in stock in the same style, size and colour that was purchased from the Shoebuy.ca website.
  • Special promotions, rebates, and gift certificates are not eligible.
  • The website where you find the lower price cannot be an auction site or private event sale.
  • The final publically advertised price that would have been paid at the other site, including shipping and tax, less any promotion, will be compared to the final price on your order with Shoebuy CA and will be included when calculating the difference.
  • Offer is valid for 10 days after you make your purchase.
  • Offer is valid on orders/items delivered to destinations within the United Kingdom.
  • Offer is limited to one refund per month per customer.

To receive your refund:

  1. Order the item that you want from Shoebuy CA.
  2. Send an email to prices@shoebuy.ca with: (1) your Order Number, (2) the URL of the site where you found the item, and (3) instructions how to find the item.
  3. After receiving your email, Shoebuy CA will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.

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